If you filed your claim in DPS, access the claim within your DPS account and select the "transfer to MCO" option in DPS. Click to select each of the items you wish to transfer to the MCO. The items displayed will automatically be transferred to the MCO and will be downloaded from DPS by an employee of the Personnel Claims Unit (PCU). Nothing further is required of you in order to transfer your claim to the PCU. The PCU will contact you in writing at the address you listed in DPS so it is important that you ensure all contact information is up to date. The PCU will notify you in writing when they have received your transferred claim and provide you with a new claim number and PCU point of contact. If you do not receive a notification within two weeks of transferring your claim, please contact the PCU (shown below). 

The claims examiner assigned to your claim will communicate directly with the TSP to obtain a copy of all documents related to the claim that you initially filed in DPS. If additional information is needed, the claims examiner assigned to your case will contact you. 

PAYMENT FROM THE MCO : 

"PAYMENT FROM THE MCO. The line items you transferred to the MCO are adjudicated pursuant to the Military Personnel and Civilian Employees Claims Act (PCA) (31 U.S.C § 3721).  The PCA is a gratuitous payment statute and is not intended to replace insurance.  The PCA only allows payment up to the fair market value (FMV)(depreciated value) of lost or destroyed items.  If the FMV is paid on any line item, and you originally filed your claim with the TSP within 9 months after delivery, we will assert a demand against the TSP for the FRV of that item.  If recovered, we will pay you the difference between the FMV and the FRV.    Claims payments by the PCU are processed through the Defense Finance and Accounting Service (DFAS).  DFAS electronically deposits payments directly into your pay account.  If you do not have a DFAS pay account (i.e., you are no longer in the military or work for the DoD), you will need to fill out the attached Electronic Funds Transfer (EFT) Data sheet. "

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PRIVATE INSURANCE : 

You DO NOT HAVE TO FILE with your private insurance company IF your claim is for loss/damage to your personal property while it was being shipped or stored at government expense. However, you should consider the fact that your private insurance may pay you for items for which the government cannot pay. For example, if you forgot to take the ink pen out of your pants pocket and it caused the clothing in a box to be stained by ink, the government could not pay for the loss because the damage was caused by your own negligence. If you have any questions about whether or not to file with your insurance company, you need to discuss your concerns with the company. Claims personnel are not authorized to counsel you regarding private insurance coverage.